Terms of Service

Clear, fair, and transparent terms that govern your use of AccounTech Pro. We believe in building trust through plain language and user-friendly policies.

Last updated: December 22, 2024 • Version 3.2

Terms at a Glance

14-day free trial with no credit card required
Cancel anytime with full data export options
30-day refund policy for annual subscriptions
Clear data ownership - your data belongs to you
99.9% uptime guarantee with service credits
Transparent pricing with no hidden fees

Recent Changes

v3.2 December 22, 2024

Updated payment terms clarity and added service level guarantees

v3.1 November 15, 2024

Enhanced data portability section and improved dispute resolution process

v3.0 October 1, 2024

Major revision with simplified language and expanded user rights

1. Service Description

What AccounTech Pro Provides

AccounTech Pro is a cloud-based financial management platform designed to help businesses streamline their accounting processes, track expenses, manage invoices, and generate financial reports with artificial intelligence-powered insights.

Core Features Include:

  • • Automated transaction categorization
  • • Real-time financial reporting
  • • Invoice generation and management
  • • Expense tracking and receipt scanning
  • • Bank account synchronization
  • • Tax preparation assistance
  • • Multi-user collaboration tools

Service Availability:

  • • 24/7 cloud-based access
  • • Mobile and web applications
  • • Data backup and recovery
  • • Customer support during business hours
  • • Regular feature updates
  • • Security monitoring and maintenance
  • • Integration with third-party services

Service Evolution

We continuously improve our service based on user feedback and technological advances. New features may be added, and existing features may be modified or discontinued with appropriate notice to users.

2. User Responsibilities

Account Security

You Are Responsible For:

  • • Maintaining secure login credentials
  • • Enabling two-factor authentication
  • • Monitoring account activity regularly
  • • Reporting suspicious activity immediately
  • • Keeping contact information current

We Provide:

  • • Secure infrastructure and encryption
  • • Account monitoring tools
  • • Security notifications and alerts
  • • Recovery assistance when needed
  • • Best practice guidance

Data Accuracy and Usage

You are responsible for ensuring the accuracy and completeness of all financial data entered into AccounTech Pro.

Important: While our AI categorization is highly accurate, you should review and verify all automated categorizations for compliance with your accounting standards and tax requirements.

  • • Verify all imported transactions and categorizations
  • • Ensure compliance with applicable accounting standards
  • • Maintain proper documentation for tax purposes
  • • Use the service only for legitimate business purposes
  • • Respect intellectual property rights of third parties

Prohibited Activities

You May Not:

  • • Share account access with unauthorized users
  • • Attempt to breach security measures
  • • Use the service for illegal activities
  • • Reverse engineer our software
  • • Create false or misleading financial records

Consequences:

  • • Account suspension or termination
  • • Legal action if necessary
  • • Loss of data and service access
  • • Reporting to relevant authorities
  • • No refund of paid fees

3. Payment Terms

Fair and Transparent Pricing

We believe in transparent pricing with no hidden fees. What you see is what you pay, with clear billing cycles and easy cancellation options.

Subscription Plans

Free Trial

$0

14 days

Monthly

$29

per month

Annual

$299

per year (save 14%)

  • • All plans include unlimited transactions and users
  • • Enterprise plans available with custom pricing
  • • Educational discounts available for schools and nonprofits
  • • Prices exclude applicable taxes

Billing and Payment

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless canceled at least 24 hours before renewal.

  • • Renewal notices sent 7 days in advance
  • • Cancel anytime through account settings
  • • No cancellation fees or penalties
  • • Service continues until period end

Payment Methods

We accept major credit cards, ACH transfers, and approved digital payment methods through our secure payment processor.

  • • Visa, MasterCard, American Express
  • • ACH bank transfers (US only)
  • • PayPal and Stripe supported
  • • Invoice billing for enterprise accounts

Refund Policy

30-Day Money-Back Guarantee

If you're not satisfied with AccounTech Pro within the first 30 days of a paid subscription, we'll provide a full refund, no questions asked.

Eligible for Refund:

  • • First-time subscriptions (first 30 days)
  • • Annual subscriptions (prorated)
  • • Billing errors or technical issues
  • • Service availability failures

Not Eligible:

  • • Partial months after 30 days
  • • Accounts terminated for violations
  • • Third-party service fees
  • • Custom development work

4. Intellectual Property

Your Data Ownership

You retain full ownership of all data you upload to AccounTech Pro. We never claim ownership of your financial information, business data, or any content you create.

You Own:

  • • All financial data and transactions
  • • Custom reports and documents
  • • Business information and settings
  • • Any content you upload or create
  • • Export rights to all your data

We Provide:

  • • Data export tools and formats
  • • Data portability assistance
  • • Secure data deletion upon request
  • • Access controls and permissions
  • • Backup and recovery services

AccounTech Pro Platform Rights

AccounTech Pro and all related software, algorithms, designs, and content are protected by intellectual property laws and remain the exclusive property of AccounTech Pro, Inc.

Our Intellectual Property:

  • • Software platform and architecture
  • • AI algorithms and machine learning models
  • • User interface designs and workflows
  • • Trademarks, logos, and branding
  • • Documentation and training materials

Your License Includes:

  • • Right to use the platform per your subscription
  • • Access to updates and new features
  • • Integration capabilities with approved services
  • • Mobile and web application usage
  • • Reasonable business use of our APIs

Third-Party Content

AccounTech Pro may include or integrate with third-party services, libraries, and content that are subject to their own license terms.

Important: Users are responsible for compliance with third-party license terms when using integrated services or importing content from external sources.

5. Limitation of Liability

Our Commitment to You

While we limit certain liabilities as outlined below, we stand behind our service quality and are committed to resolving any issues promptly and fairly.

Service Limitations

AccounTech Pro is provided "as is" and "as available." While we strive for 99.9% uptime and accurate AI categorization, we cannot guarantee perfect performance under all circumstances.

Reasonable Limitations:

  • • AI categorization accuracy may vary
  • • Third-party integration dependencies
  • • Network and infrastructure limitations
  • • Scheduled maintenance windows
  • • Force majeure events

Our Remedies:

  • • Service credits for significant downtime
  • • Priority support for affected users
  • • Transparent incident reporting
  • • Continuous platform improvements
  • • Alternative solutions when possible

Financial Liability Limits

Maximum Liability: Our total liability for any claims related to AccounTech Pro will not exceed the total amount you paid us in the 12 months preceding the claim, or $1,000, whichever is greater.

Excluded Damages:

  • • Indirect or consequential damages
  • • Lost profits or business opportunities
  • • Data corruption from user error
  • • Third-party service failures
  • • Misuse of financial advice or reports

Covered Issues:

  • • Data loss due to our system failure
  • • Security breaches from our negligence
  • • Billing errors and overcharges
  • • Documented service level failures
  • • Platform defects affecting core functionality

6. Termination Conditions

Your Right to Cancel

You can cancel your AccounTech Pro subscription at any time, and we'll help ensure a smooth transition with full data export capabilities.

How to Cancel:

  • • Use the account settings cancellation option
  • • Contact customer support for assistance
  • • Email cancellation requests accepted
  • • No phone calls or complex procedures required
  • • Immediate confirmation provided

After Cancellation:

  • • Service continues until billing period ends
  • • Data export available for 90 days
  • • Read-only access during export period
  • • No additional charges or fees
  • • Reactivation possible with data restoration

Termination by AccounTech Pro

We reserve the right to suspend or terminate accounts that violate these terms, but we will always provide fair notice and opportunity to remedy issues when possible.

Immediate Termination:

  • • Illegal activities or fraud
  • • Security threats or system abuse
  • • Violations of intellectual property
  • • Repeated policy violations after warnings
  • • Non-payment after grace period

With Notice Period:

  • • Terms of service violations (30 days)
  • • Excessive resource usage (14 days)
  • • Failure to verify identity (14 days)
  • • Service discontinuation (90 days)
  • • Platform migration (180 days)

Data Handling After Termination

90-Day Data Retention Policy

After account termination, we maintain your data in a secure, read-only state for 90 days to allow for data export and potential account reactivation.

During Retention Period (90 days):

  • • Full data export capabilities available
  • • Read-only access to view historical data
  • • Account reactivation possible with full data restoration
  • • Customer support assistance for data recovery

After Retention Period:

  • • All data permanently and securely deleted
  • • Deletion confirmed with certificate if requested
  • • Account cannot be reactivated without starting fresh
  • • Legal and regulatory data may be retained as required

7. Dispute Resolution

Resolution Philosophy

We believe most disputes can be resolved through open communication and good faith negotiation. We're committed to fair and efficient conflict resolution.

Step 1: Direct Resolution

Before pursuing formal dispute resolution, we encourage you to contact our customer success team to discuss any concerns or issues.

How to Reach Us:

  • • Email: support@accountechpro.com
  • • Live chat within the application
  • • Phone support during business hours
  • • Priority escalation for urgent issues
  • • Executive escalation if needed

Response Timeline:

  • • Initial response within 4 business hours
  • • Resolution target within 48 hours
  • • Complex issues resolved within 5 business days
  • • Regular updates on investigation progress
  • • Detailed explanation of resolution steps

Step 2: Mediation

If direct resolution doesn't address your concerns, we agree to participate in mediation through a mutually agreed-upon neutral mediator before pursuing litigation.

Mediation Process:

  • • Select mediator from approved list
  • • Share costs equally between parties
  • • Conducted via video conference or in-person
  • • Non-binding but good faith participation
  • • Target resolution within 30 days

Mediation Benefits:

  • • Faster resolution than litigation
  • • Lower costs for both parties
  • • Confidential proceedings
  • • Preserve business relationships
  • • Creative solution opportunities

Step 3: Legal Proceedings

If mediation doesn't resolve the dispute, legal proceedings will be conducted in the appropriate jurisdiction under Delaware state law.

Governing Law and Jurisdiction

These terms are governed by Delaware state law, and any legal proceedings will be conducted in Delaware state or federal courts, unless prohibited by applicable consumer protection laws.

8. Service Level Agreement

Our Uptime Commitment

We guarantee 99.9% uptime for AccounTech Pro, with service credits available when we don't meet this standard.

Uptime Guarantee

99.9%
Monthly Uptime
≤ 44 minutes downtime
24/7
Monitoring
Automated alerts
< 15s
Response Time
Average API response

Included in Monitoring:

  • • Web application availability
  • • Mobile app synchronization
  • • API endpoint functionality
  • • Database query performance
  • • Third-party integration status

Excluded from SLA:

  • • Scheduled maintenance (announced 48h prior)
  • • User's internet connectivity issues
  • • Third-party service outages beyond our control
  • • DDoS attacks or security incidents
  • • Force majeure events

Service Credits

When we fail to meet our uptime guarantee, you're eligible for service credits applied to your next billing cycle.

Monthly Uptime Downtime Service Credit
≥ 99.9% ≤ 44 minutes No credit (SLA met)
99.0% - 99.89% 44 min - 7.3 hours 10% of monthly fee
95.0% - 98.99% 7.3 - 36 hours 25% of monthly fee
< 95.0% > 36 hours 50% of monthly fee
Service credits must be claimed within 30 days of the incident and are applied to the next billing cycle.

9. Regulatory Compliance

Financial Regulations

AccounTech Pro is designed to help businesses maintain compliance with applicable financial reporting and tax regulations, but ultimate responsibility for compliance lies with the user.

AccounTech Pro Provides:

  • • GAAP-compliant reporting templates
  • • Audit trail capabilities
  • • Tax reporting assistance tools
  • • Data retention in compliance with regulations
  • • Regular compliance updates to platform

User Responsibilities:

  • • Ensure data accuracy and completeness
  • • Consult qualified accounting professionals
  • • Verify compliance with local regulations
  • • Maintain proper supporting documentation
  • • Review and approve all reports before filing

Data Protection Compliance

GDPR
EU Regulation
CCPA
California Law
SOX
Sarbanes-Oxley
PIPEDA
Canada Privacy

We maintain compliance with major data protection regulations and provide tools to help you meet your own compliance obligations when processing personal data through our platform.

10. General Provisions

Terms Updates

We may update these Terms of Service periodically to reflect changes in our service, legal requirements, or business practices. We'll notify you of significant changes and provide reasonable notice periods.

Notification Process:

  • • Email notification to account holder
  • • In-app notifications for major changes
  • • 30-day notice for material modifications
  • • Clear summary of changes provided
  • • Option to export data if you disagree

Your Options:

  • • Continue using service under new terms
  • • Cancel subscription before changes take effect
  • • Contact us with questions or concerns
  • • Export your data during notice period
  • • Seek clarification on specific changes

Entire Agreement

These Terms of Service, along with our Privacy Policy and any additional service-specific terms, constitute the complete agreement between you and AccounTech Pro regarding your use of our service.

Related Documents:

Superseding Terms:

  • • These terms supersede all prior agreements
  • • No verbal modifications are binding
  • • Only written amendments are valid
  • • Custom enterprise agreements may modify these terms
  • • Conflicting terms are resolved in favor of specific agreements

Contact Information

For questions about these Terms of Service or any aspect of AccounTech Pro, please contact our legal and compliance team.

Legal Inquiries:

  • • Email: legal@accountechpro.com
  • • Phone: +1 (555) 123-4567
  • • Business hours: Monday-Friday, 9 AM - 6 PM PST
  • • Response time: Within 48 hours

Mailing Address:

AccounTech Pro Legal Department
123 Tech Plaza, Suite 500
San Francisco, CA 94105
United States